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At New York Cables, we try our utmost to bring you quality at the most economical prices to guarantee customer satisfaction and ease. However, if for some reason, you need to return your order, we will be obliged to issue you a refund. The refund shall follow the following guidelines:
ELIGIBILITY OF RETURNS:
- The goods purchased must be returned with in the fifteen (15) Calendar days after invoice date. Any order after fifteen (15) days will not be considered under return policy.
- On all returns other than manufacturing defected items, a minor 5% restocking fee will be charged.
- On all refunds, the 3% Bank processing fee will be charged.
- The returning goods must be in its original unused condition with all original Serial number and certification labels intact else, the return policy will be considered null & void.
- Custom made parts are not returnable in any condition unless there is any manufacturing defect.
- Items sold on Sale or Stock clearance will not be refunded at any cost.
For any return or refund, please send an email to [email protected] prior to shipping the item. Then prepare your shipping and ship it to the below mentioned address. Do not forget to include the proof of purchase.
441 Market St.
Saddle brook NJ 07663.
All the return shipping will be paid by the customer, as the shipping charges are non-refundable.
(Shipping Charges may vary depending on the area you are shipping from.)
Our team will analyze the returned good, and upon their approval, we will process to the next step for a refund or exchange. Upon their report, if found damaged or used, the cost of damage will be deducted and the balance amount will be refunded.
- In case, you want to return a discontinued item, alternate product with comparable specifications will be offered to you or will be refunded at the current market value of the product. No Restocking fee will be applied but the bank processing fee of 3% will still be charged.
- If you need to return a manufacturing defective product/incorrect product, all you need to do is to call in for an RMA. We will arrange for the return of the product along with its replacement, which will not cost you anything.
- For an instant exchange, we recommend to place the new order & apply for the refund of the exchanging products. Upon receiving the goods at our warehouse and analyzing your return will be processed.
- However, the refund process may take 5 to 7 business days. You will get an email once we will be done processing refund at our end.
- To make any alteration in your most recently placed order, you need to call us before 3-PM on the same day the order was placed & a CSR agent will be available at your support to correct the order as per your requirement. Failure to call before the said time, you’d have to go thru the whole Exchange process.
Though we’ve updated our RMA policy with complete transparency into how RMA will be processed yet If you have any queries regarding the Return policy, feel free to contact us via:
Phone : +1 (347) 781-4942
Email : [email protected]