14 Day Return Policy
At newyorkcables.com, we promise to do our very best at bringing you the highest quality products in a timely and efficient manner. However, if for some reason you need to return your order, we will gladly issue you a refund, according to the following guidelines:**All returns are subject to a 5%-13% restocking fee. Serial number and certification labels (e.g. UL listing, capacity, brand name, UPC Code, etc.) must NOT be removed or altered, as this will void your newyorkcables.comReturn Policy. All returns MUST be processed within 14 calendar days of the invoice date, whether you are requesting a refund or a replacement.
If you wish to return an item that has been discontinued, you will be given the option of accepting a comparable replacement item, or receiving a refund at the current market value of the product, less the restocking fee. Any current market value refund issued may not exceed the original invoice price. In the event that the item you ordered is either Out of Stock or back ordered. A representative will contact you to request an alternative item.
Defective Product/Incorrect Product
Please call us for a RMA so we may arrange for a return for the defective/incorrect item and replace it at no cost to you. The item must include its original packaging, and be in as-new condition with the packing slip, all warranty cards, and accessories (if applicable). Please allow approximately 5 business days for your return to be processed once it has arrived at the warehouse.
Ordered the wrong size or color?
If you would like an exchange for an order you placed, please call us. If you request a replacement, we will ship it after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement). Then, place a new order. The new order will be shipped as soon as we have the product available and a credit will be applied approximately 7 days after we receive the product(s) you are returning in their original condition within 14 days. Damaged items will not be refunded if they are in non-resalable condition.
If you find any incorrect item or defective product in this instance, and we will gladly facilitate the return and replacement of the product and cover any applicable shipping charges. Unfortunately, we are unable to issue shipping refunds on items returned under any other circumstances.
Products Sold by the Foot
Due to the nature of the materials, we cannot provide full refunds on braided sleeving, wire loom, and heat shrink tubing sold by the foot if they have been cut into sections of 20 feet or less; however, we will make exception and provide a full refund in the event that we make an error. If you return a section measuring less than 20 feet, a 50% restocking fee will apply, unless you request a replacement. If a replacement order is made, the restocking fee will be reduced to 25%. Returns on sections larger than 20 feet will be accepted.
How to Process a Return
1. Check Your Package
All returns must be in their ORIGINAL PACKAGING, as well as in resalable condition. Any packaging materials originally sent must be included in the package. In the event that a package is returned and does not meet the guidelines we have listed above, newyorkcables.com reserves the right not to honor the return.
2. Contact us for a Return Merchandise Authorization In order to process our customers returns as quickly and successfully as possible, we require ALL returns to be accompanied by an RMA [Return Merchandise Authorization] so please be sure to contacting us before returning any items. To obtain your RMA and any additional return info you may need, please call our friendly, ready-to-help support team at
+1 (347) 781 4942 / E-mail us at: firstname.lastname@example.org
newyorkcables.com, its distributors specifically disclaim any and all warranties that are not addressed in the Return Guidelines above, including (but not limited to) any warranty that deals with the salability of an item, or the suitability of a product for use in a particular environment, application, or situation. In the event of a manufacturing defect, the purchaser compensation will be limited to their choice of a purchase-price refund or equivalent product replacement.If you cannot find the proper response to your question, please feel free to email us at email@example.com or call us toll free at +1 (347) 781 4942 and we will answer your question as thoroughly and promptly as possible on the following Timings.
Monday to Friday
9 am EST to 5 pm PST
9am EST to 11am PST
1022 E 15 street, Brooklyn, NY, 11230, USA